REFUND and RETURN POLICY

*Limited Edition, Open Edition, and Combo prints may be returned or exchanged within 7 days of confirmed delivery for any reason without penalty. To exercise your right of return, you must contact me by email within 7 days of confirmed delivery to establish the timeline. Shipping fees are non-refundable. The original shipping cost will be deducted from your refund, as it covers third-party services already rendered. To process a return, you must show proof of purchase and provide your order number.

If you are returning a print for a refund, I strongly recommend that you insure the shipment for the full purchase price and/or use tracking to protect yourself during transit. If the print is lost in transit and not received, without a legitimate tracking receipt a refund cannot be issued.

All returned prints are subject to inspection upon arrival. I reserve the right to assess the artwork for any damage and will provide final confirmation in writing (via email) before processing any refund.

REFUNDS

You will be responsible for paying for your own shipping costs upon returning your item. Initial shipping costs are non-refundable, and only the purchase price and any applicable sales tax will be refunded.

Once your qualified return is received and inspected, you will be notified by email confirming approval or explaining any denial.

If your return is within the permitted timeframe and approved after inspection, your refund will be initiated to your original method of payment within 7 business days.

Sale items will be refunded at sale price.

The following items cannot be returned:

– Clearance items

– Custom products

*Because certain works are produced through specialized processes and third-party vendors, mounted Acrylic or Metal prints, Stretched Canvas pieces, Custom-sized prints, and Books are not eligible for refunds. However, we do offer the option of a store credit.

If a return or credit is approved, the artwork must be sent back in its original condition. Any damage will void eligibility. A restocking fee will apply, and the customer is responsible for all return shipping costs, as well as any shipping fees associated with replacement items.

DAMAGED PRINTS on Delivery

Every print is carefully inspected before shipment. However, if your artwork arrives damaged, please provide several photographs of the print and the packaging separately and email the images to me promptly, along with any relevant details.

Shipping is insured. To file a successful claim, the damage to the packaging must clearly correspond to the damage to the print — this must be visible in your photographs.

After I submit the claim to the carrier using your images, you will be instructed (in writing) to provide photographic proof that the damaged print has been fully destroyed. Only after this step is completed, and detailed images showing proof will a replacement print be issued.

If damage is obvious and discovered while the delivery driver is still present, please file a damage report with them immediately and notify me of the response.

Do you feel your refund is late or missing? Follow the procedure below in the order prescribed first.

(1) If you haven’t received a refund yet, first check your bank account again.

(2) Contact your credit card company, it may take some time before your refund is officially posted.

(3) Contact your bank. There is often some processing time before a refund is posted.

(4) If you’ve done all of this and you still have not received your refund yet, please contact us at cu*************@***********os.com

Shipping Returns

To return your print, you should mail it in the original packaging to:

c/o Doug Heslep
Heslep Studios, LLC
3403 Summer Wind Drive
Winter Park, FL 32792

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