REFUND and RETURN POLICY

At Doug Heslep Fine Art / Heslep Studios, LLC, your satisfaction is our priority. If you change your mind or whatever the reason, you have 7 days from the delivery date of your print(s) to request a refund without having to justify yourself or pay penalties. Shipping fees are non-refundable. The original shipping cost will be deducted from your refund, as it covers third-party services already rendered. Make sure that the work is still in new condition, and we prefer you use the original packaging, or if necessary, other packaging of equivalent strength for the return. Your refund will only be validated upon receipt of the returned work in its original condition. When returning a new condition print for a refund we suggest you track and insure the print for the purchase price to protect yourself during transit. If it gets lost in transit and I don’t receive it, I can’t refund it. I do reserve the right to inspect the returned package/print for any damage and give a final decision in writing prior to any refund.

To benefit from this right of return, it is important that you contact me FIRST within the 7 days permitted. Any contact via digital means must be time stamped. Any time stamped contact after midnight (your time) of the 7th day will nullify your refund and a store credit will be the only option if the refund time window has closed. Delivery any time before midnight on day you receive the print is considered DAY ONE. Time stamped tracking on this end will confirm this date.

Even with the extreme care utilized on this end to package your Doug Heslep Fine Art print, accidents in transit do happen. If you receive a damaged print and package you must promptly photograph the damaged print and package separately, then email me the photographic proof that effectively shows the damage, along with any written details you might have to share. IMPORTANT: The delivery of your print to you is insured on this end. In order for it to be covered, the damage to the packaging must somewhat reflect the same type of damage as to the print. This detail must be obvious in your documenting photographs. After I acknowledge the damage with the insurance provider via the image files you send, the next step is for you to send photographic proof confirming the damaged print has been destroyed. I will advise you in writing when to do this step. Only then will I replace your ‘damaged in shipping’ fine art print. If the damage is discovered while the delivery person is still on site, please create a damage claim, and inform me of the result.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are within the allotted time for a return, and approved for a return upon final review, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Do you feel your refund is late or missing? Follow the procedure below in the order prescribed first.

(1) If you haven’t received a refund yet, first check your bank account again.

(2) Contact your credit card company, it may take some time before your refund is officially posted.

(3) Contact your bank. There is often some processing time before a refund is posted.

(4) If you’ve done all of this and you still have not received your refund yet, please contact us at in**@***********os.com.

Sale Items

Sale items will be refunded at sale price.

Exchanges

Yes, it’s possible, but there is a re-stocking fee. Reach out to us.

Shipping Returns

To return your print, you should mail it in the original packaging to:

c/o Doug Heslep
Heslep Studios, LLC
3403 Summer Wind Drive
Winter Park, FL 32792

You will be responsible for paying for your own shipping costs upon returning your item. Initial shipping costs are non-refundable, and only the purchase price will be refunded.

As a good point of measure for returning any purchased print edition, it is suggested you consider using a trackable shipping service along with purchasing shipping insurance to cover your initial purchase price. We aren’t responsible for damage during transit back to us. The cost of the tracking service and insurance are not refundable. Also, we aren’t in the business of taking advantage of our collectors, but we can’t guarantee that we will receive your returned item if no tracking services are implemented. If we don’t receive it, and without specific proof from you it was shipped to us, we can’t offer a refund. The insurance is to protect you. This is especially important when purchasing one of our most valued editions.

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